Residential Fire & Water Restoration

Commercial Fire & Water Restoration

Mold Remediation

Contents Cleaning
Inventory Pack out & Storage

Catastrophic Storm Response

Continuing Education Classes

Commercial Emergency
Procedure’s Planning


	Residential Fire and Water Restoration

		When disaster strikes your home, you want to send in experts you can trust and you want them there fast. That’s when you need to call ServiceMaster Restoration. One of our Disaster

Recovery technicians will contact you to schedule an appointment. Our goal and past performance is to have our technicians make contact within minutes of their initial call. This swift contact reduces homeowner stress which can also decrease the number of anxious calls to agents and adjusters.

EMERGENCY MITIGATION STOPS DESTRUCTION IN ITS TRACKS

With ServiceMaster Restoration, our Disaster Recovery technicians can be at the disaster site within two to four hours of the initiating call. The average on-site response time is less than 2 hours. By evaluating damage caused by fire, smoke and water quickly, our technicians can prevent further damage. They also can advise the homeowner on the dos and don’ts related to their disaster to help avoid additional complications.

In this initial stage, ServiceMaster Restoration technicians are able to identify items needed immediately by the homeowner that can be cleaned and restored quickly. This reduces emergency purchases by the homeowner, which are often an unwanted “surprise” to adjusters. Again and again, using the ServiceMaster Clean Disaster Restoration network has lowered claim costs.

“NO SURPRISES” COMMUNICATION

ServiceMaster Restorations technicians understand the importance of communication with the homeowner, the agent and the adjuster. Their goal is to make sure there are no unpleasant surprises during the restoration process.

The first priority when the technician arrives on-site is putting the homeowner at ease. Next, he or she reviews the property and records the damage with digital photos, saving time for the adjuster. The technician then calls the adjuster to describe the scope of work and provide a verbal estimate.

Within 72 hours of the job’s approval, ServiceMaster Restoration provides the adjuster with a detailed Xactimate estimate accompanied by all the required forms. This detailed level of service from ServiceMaster Restoration can eliminate the adjuster’s time-consuming task of specifying the job, securing bids and negotiating prices from multiple vendors.

RESOLVING CLAIMS QUICKLY BOOSTS SATISFACTION AND SAVES MONEY

The processes and protocols used by our Disaster Recovery technicians are proven to save agents and adjusters time and frustration. By initiating the claim quickly and completing high quality restoration fast, we are able to resolve the claim in fewer days. This translates to higher satisfaction rates for policyholders and their agents as well as lower claims costs for adjusters and the insuring company.

THE LEADER IN WATER RECOVERY IS TAKING THE LEAD IN FIRE RECOVERY

A recognized leader in water recovery, ServiceMaster Clean is leading the fire recovery industry with the first national standards for service.

ServiceMaster Clean has established nationwide standards and protocols for fire and smoke restoration, emergency corrosion mitigation and content inventory and pack out. So regardless of the disaster site’s location, you are assured of the same level of service.

For example, ServiceMaster Clean is the first in the industry to use uniform software for inventorying contents, estimating costs and structuring pricing.

To extend this excellence throughout the restoration process, we partner only with dry cleaners and furniture restorers who subscribe to our same high standards for cleaning and repair.


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